Cornerstone Family Concierge LLC ("Cornerstone," "we," "us," or "our") respects the privacy of every family we work with and every visitor to our website. This policy explains what personal information we collect, how we use it, and the choices you have.
1. Information we collect
We collect information in the following ways:
- Information you provide directly — when you submit our website's consultation request form, call, text, or email us, we may collect your name, phone number, email address, general property area, and any details you choose to share about your family's needs.
- Information gathered during our services — if you become a client, we collect information necessary to provide our services, such as details shared during an Initial Cornerstone Home Review, emergency contacts, and information documented in visit reports. This is governed separately by our Service Agreement and Confidentiality Agreement, provided directly to clients.
- Automatically collected information — like most websites, our hosting provider may automatically log basic technical information such as your browser type, device type, and pages visited, used only in aggregate to understand site usage.
2. How we use your information
We use the information we collect to:
- Respond to consultation requests and schedule conversations
- Provide, coordinate, and document the services a family has engaged us for
- Communicate with you about your account, visits, or requests
- Maintain accurate business, tax, and insurance records as required by law
- Improve our website and services
We do not use the information you submit for automated marketing campaigns, and we do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. When we share information
We do not sell your personal information. We may share information only in these limited circumstances:
- Service providers — we use trusted third-party services to operate our business, such as our website host (Netlify), form processing (Netlify Forms), and email (Google Workspace). These providers process information on our behalf and are not authorized to use it for their own purposes.
- Vetted provider network — with a client's knowledge and consent, we may coordinate with independently vetted home care agencies, contractors, or other specialty providers to arrange services on a family's behalf.
- Legal requirements — we may disclose information if required by law, subpoena, or to protect the safety of a client or others.
- Business transfers — in the unlikely event of a merger, acquisition, or sale of business assets, client information may be transferred as part of that transaction, subject to the same privacy commitments.
4. Cookies and website analytics
Our website may use basic analytics tools to understand how visitors use our site, such as which pages are viewed most often. These tools may use cookies or similar technologies to collect anonymous, aggregate usage data. We do not use this data to individually identify visitors, and you can disable cookies through your browser settings at any time without affecting your ability to browse the site.
5. How we protect your information
We take reasonable administrative and technical measures to protect the personal information we collect, including working with reputable, security-conscious service providers for our website and communications. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. How long we keep information
We retain consultation request information for as long as reasonably necessary to respond to your inquiry, or until you ask us to delete it. For active and former clients, records are retained in accordance with our standard business and tax recordkeeping practices, generally for a minimum of seven years, consistent with IRS recordkeeping guidance for a Florida small business.
7. Your choices and rights
You may:
- Ask us what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information we hold about you, where we are not required to retain it for legal, tax, or contractual reasons
- Opt out of any future communications from us at any time
To exercise any of these choices, contact us using the information below.
8. Children's privacy
Our website and services are directed at adults making arrangements for family members. We do not knowingly collect personal information from children under 13 through our website.
9. Changes to this policy
We may update this policy from time to time as our business or applicable law changes. The "effective date" at the top of this page reflects the most recent update. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or how we handle your information, please reach out: